Content Claims Specialist - Field - Level II

Content Claims Specialists manage the physical inventory and valuation of contents damaged in residential and commercial property claims and provide a report package outlining the replacement cost and actual cash value of the items considered non restorable.

They are also responsible for the determination of whether contents are considered restorable or non-restorable, and the preparation of estimates for both restorable and non-restorable items.

This can include managing restoration contractors on complex claims.

Work Location: Remote - Melville, New York

New York State Salary Details:
$30,354.10 - $55,506.70


* Secondary (High School) Diploma.


* College degree preferred.


* Adjuster License


* Minimum 6 months (2-3 years preferable) relevant work experience or completion of Crawford and Company basic property class, and/or continuing education requirements.


* Good verbal and written communication skills.


* Good attention to detail.


* Strong analytical and problem solving skills.


* Ability to work independently


* Strong computer skills (MS Office/Outlook/Excel, Etc)


* Excellent interpersonal skills including the ability to handle challenging situations and people.


* Must be licensed as required by state and local jurisdictions.

Must have a valid driver's license.

Must complete continuing education requirements as outlined by Crawford Educational Services and state adjuster license requirements.


* This is a remote/work from home position.

Employee must be able to provide:
+ an adequate workspace, free of noise
+ high speed internet service
+ reliable personal vehicle and valid driver's license


* Company equipment including laptop will be provided.

It is the employee's responsibility to care and maintain the equipment, as per policy


* Overnight travel required.



* Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders.


* Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.


* Schedule and complete physical inventory of the contents impacted by the covered loss.

Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.

May be exposed to diverse conditions (cold, heat, rain, debris, etc.).


* Determine appropriate course of action regarding whether content items should be restored/repaired/cleaned or replaced.


* Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.


* Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an ...