Sr. Application Processing Coordinator

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures.

Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.


* Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.


* Highly proficient and advanced computer skills


* Highly proficient and advanced internet navigation skills


* Excellent attention to detail and organizational skills


* Excellent time management abilities


* Highly proficient analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Excellent interpersonal skills


* Strong proven ability to multi-task


* Accurately analyzes, prioritizes and directs workflow within department


* Builds excellent relationships with internal and external customers


* Stable and consistent with performance and attendance


* Superb conflict management skills


* Strong leadership skills


* Builds teamwork with and between departments


* Effective at monitoring and auditing work of others


* Ability to analyze business reports and identify trends


* Ability to work independently, with minimal supervision


* Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)


* Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)


* Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)



* Perform escalated contractor resolution.


* Performs review and analysis of program performance and effectiveness reports.


* Resolves general issues and questions of team staff and contractors.


* Assists supervisor in coordination of workflow and overall departmental auditing efforts.


* Monitors weekly and daily quality assurance reports.


* Assists with client request(s).


* Assists supervisor in development of department procedures.


* Assists Supervisor with quality control of weekly and daily reporting and follow ups.


* Assists Supervisor sending client notifications.


* Assists Supervisor with escalated follow up with clients and contractors.


* Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring.


* Assists Supervisor with catastrophe management.


* Maintains overall knowledge of Contractor Connection business model.


* Participates in special projects or performs duties in other areas as requested.


* Upholds and projects the public image of the ...