New Provider Liaison - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for New Provider Liaisons to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The New Provider Liaison (NPL) is responsible for supporting and guiding newly contracted medical providers on an individually assigned basis.

NPLs are the new provider's first point of contact ultimately there to equip our providers with the tools required to become proficient in the performance of Compensation and Pension examinations.

Some of the assistance may include providing specified guidance on DBQ worksheets and a comprehensive understanding of VA rating criteria, technical support for providers in the use of the Portal (to include access and research of medical records, and aiding in report completion and submission), and expand upon the initial training, given by the Provider Development and Retention Department, into a broader and more complete overview of each provider's function within VES.

- Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:
- Conduct an orientation training with newly contracted providers via a communication platform.

- Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
- Conduct report review sessions with providers.
- Detect and summarize trends of errors in reports.
- Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
- Provide in depth feedback on progress to providers via phone correspondence.
- Evaluate and approve providers to open scheduling when appropriate.
- Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.

- Ability to work a shift of 8:00am-5:00pm CT Monday-Friday required

Home Office Requirements:
- Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.

will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.

New hires will not be exempt from using company provide equipment.

Home Office Requirements Using Maximus-Provided Equipment:



* Internet speed of 20mbps or higher required (you can test this by going to [1] www.speedtest.net)


* Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router


* Private work area and adequate power source


* Must currently and permanently reside in the Continental US

- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.

Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Minimum Requirements

- Associate degree required; Bachelor's degree preferred.
- 1 year previous VES Quality Analyst experience.

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