Station Manager

Job Title: Station Manager – San Juan, PR

Job Location: San Juan, PR

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a STATION MANAGER who will be responsible for overseeing the daily operations of our freight forwarding station while strategically driving business development and revenue growth.

You will ensure efficient, cost-effective, and timely handling of shipments, while maintaining compliance with all relevant regulations and standards.

Your role will involve managing a team, optimizing processes, developing strong relationships with customers and partners and expand our market share in order to enhance profitability.

The position will be located in San Juan, Puerto Rico.

Key Responsibilities:


* Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice


* Oversee the daily operations of the freight forwarding station, ensuring smooth and efficient handling of shipments.


* Develop and implement strategies to drive commercial growth, increase market share, and enhance profitability.


* Ensure effective cost management by leading negotiations with external suppliers


* Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients


* Collaborate with the sales and marketing teams to develop and execute targeted campaigns and initiatives.


* Monitor market trends, competitor activities, and customer needs to inform business strategies.


* Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets


* Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.


* Ensure effective customer service through a process oriented approach that delivers reliable and consistent service


* Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.


* Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions


* Establishes, monitors, and revises policies, procedures, and service standards for station operations;


* Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.


* Responsible for hiring, coaching, training, and developing direct ...