Client Development Manager, Women's Ready-to-Wear

The Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind memorable experiences.

Position Overview:

The Client Development Manager is a key partner for the métier, the merchandising team, Visual Merchandising team, and the retail and ecommerce teams in developing Hermès Women's Read-to-Wear business.

In collaboration with the Senior Manager, the Manager of Client Development will be responsible for developing and implementing strategies to drive sales through in-store events such as market trunk shows and other WRTW related animations.

You will continuously partner with the stores to deliver the best client experience and ensure an elevated service and selling ceremony.

You will identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences and in store activation programs in strong partnership with cross-functional partners

Role and Responsibility:


* Women's Ready-to-Wear Expertise
+ Partner with the training team and the merchandising team in delivering training on the new collections and fundamentals
+ Serve as an Ambassador in frequently communicating with the Women's RTW métier in Paris, relaying feedback on products and services from customers.


* Service Excellence and Client Development
+ Demonstrate consistent high level of customer service, with an entrepreneurial approach in supporting Women's RTW events as well as in developing new services.
+ Become an ambassador to Hermès WRTW clients as well as a trusted advisors for Hermès store teams.
+ Partner with Managing Directors to develop client development initiatives.
+ Establish strong client relationships that allow for continuity and ongoing representation.
+ Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their respective host
+ Monitor competitive activity to ensure that the appropriate response strategies are formulated and communications


* All other duties assigned by supervisor

Supervisory Responsibility:


* NO

Budget Responsibility:


* YES
+ Responsible for achieving WRTW sales plans
+ Annual budget for Travel & Expenses (T&E)

Decision Making Responsibility:


* YES
+ Approval for orders
+ Sales Plan
+ Training & development in tandem with Training Director

Qualifications and Education Requi...