Digital Product Mgr Omnichannel Exp

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Digital Marketing

Job Sub Function:
Digital Product Management

Job Category:
Professional

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently recruiting a Digital Product Manager, Omnichannel Experience to be based in a Global Service hub, preferably in New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

Position Overview & Responsibilities

The Service Excellence team is recruiting for a Digital Product Manager, Omnichannel Experience to be based in a Global Service hub.

This individual will seek to realize maximum value in our customer interactions through the implementation of scalable, cross-functional service capabilities.

The Digital Product Manager will articulate the specific goals and objectives of our digital products and how it will impact our business and our customer experiences.

 They will lead the design and optimization of intuitive, user-centered digital portals, creating seamless and engaging user experiences across web and mobile platforms with a focus on accessibility, usability, and aesthetic quality.

They will collaborate closely with cross-functional teams to translate business requirements into wireframes and prototypes.  He/she will ensure coordinated and consistent communication of progress, risks, issues and improvement opportunities to all levels of leadership and to key stakeholders for achieving product objectives and focuses on leading the operational elements of our projects such as meeting deadlines, staying within budget, and completing deliverables by coordinating time, budget, and resources to complete an ongoing digital transformation and beyond.

Our ideal candidate combines strong design principles with a deep understanding of UX best practices to deliver service portals that enhance user satisfaction and drive business outcomes.

The candidate should have a user-centric, and data driven mindse...