Digital Business Analyst

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

As Digital Business Analyst you will work across the Digital delivery lifecycle to bring together business needs with technical capabilities, with the goal of defining solutions that deliver value for us and our users.

You will be particularly focused in mapping out processes for automation, specifically RPA.

Essential Duties & Responsibilities

You will need to be experienced in detailing requirements using industry best standard approaches, whilst being familiar with the process of detailing and communicating user stories and acceptance criteria.

Manage the flow of requirements into the development team, ensuring the functionality has been fully analysed ahead of implementation, dependencies have been identified and an appropriate level of detail has been considered and documented to ensure smooth delivery.

You will be responsible for developing the business cases in partnership with operations, ready for approval by the operations board.

Work directly with the development team throughout the RPA (Robotic Process Automation) delivery lifecycle to create high-quality and robust solution that meets the needs of the business.

This includes supporting the deployment of solutions with regular nesting calls to support stakeholders as digital products are deployed.
Collaborate with developers to answer queries during development, agree and sign-off acceptance criteria.



* Own Scoping and Business case process for Digital solutions


* Process mapping using Stories on board for our Digital solutions


* Testing/Deployment of our Digital Solutions


* Managing Digital issues/client BAU & post deployment


* Managing weekly client meetings for our Digital Solutions


* Leading RPA daily check in meeting & report the issues in a weekly update slide (we already have a format, but new suggestion will be welcomed)


* Working with our Lead developer to keep track of our ROI and making sure it is in line with our goal


* Other support e.g., finance and Invoice management

Preferred Skills & Qualifications


* Experience of process mapping and business analysis to develop technical solutions


* A good listener and quick to understand complex processes


* An excellent communicator and able to adapt presentation style and content to suit different audiences


* Stakeholder management


* Flexible and enjoy the challenges of working in a fast-paced, dynamic workplace


* Keen to know the purpose behind requirements and ready to challenge your own thinking...