Veterans Services Assistant

The Department of Veterans' Services is seeking a Veterans' Services Assistant (VSA) for its Riverside office.

The selected candidate will support veterans, their dependents, and survivors in accessing benefits from federal, state, and local agencies.

They will perform complex clerical tasks, ensure compliance with policies and procedures, review reports, maintain case files, and improve office operations.

The role involves assisting Veterans Services Representatives by processing forms, drafting correspondence, organizing records, and supporting claims preparation.

They will gather supporting documentation, explain benefit programs, and coordinate office procedures.

Additionally, they will refer individuals to appropriate social service organizations, assist in planning events, and participate in departmental meetings.

The department seeks candidates with experience in veterans' services and benefits, proficiency in interviewing individuals to collect personal or medical information, and a background in delivering courteous customer service.

Knowledge of procedures for obtaining services and benefits for disabled veterans and their dependents, along with strong customer service, organizational, communication, and writing skills, is preferred.

Additionally, experience with VETPro, Veterans Benefits Management System (VBMS), Microsoft Office Suite, Citrix, and/or CPRS (Computerized Patient Record System) is highly desired.

Meet the Team!
Click here to learn about the County of Riverside's Department of Veterans' Services .• Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology; prepare and process materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology, and various applicable laws in order to obtain the necessary data.

• Provide information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies, rules and regulations on benefits are required.

• Represent the department at meetings with local, state and federal program representatives; represent the office at outreach and veterans related events throughout the County.

• Visit facilities (shelters, community centers, transitional housing, sober living programs, soup kitchens, etc.) throughout the county where U.S.

military veterans may gather to inform them of services and benefits available to them.

• Review a variety of reports, forms and records for accuracy, completeness and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies, or procedures.

• Design or revise office forms; set up and maintain complex filing systems; review office procedures and recommend changes to improve office efficiency and effectiveness.

• Initiate replies to routine correspondence; compose correspondence and other materials ...