Manager, Implementation Team

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.

Discover how you can make a big impact.

TrueCommerce is seeking a skilled leader with a knack for driving successful implementations.

The Manager, (Software) Implementations will support the implementation process, focusing on planning and delivery to meet expected timelines.

This person will promote best practices and methodologies, lead and mentor a team, and act as a point of escalation for client issues, ensuring clients are kept informed.

Your responsibilities will include supporting team members in defining and delivering EDI solutions, maintaining an in-depth knowledge of our products, and managing projects directly with clients.

You will identify and propose changes to reduce delivery times, adopt a "Right first-time" approach, and champion the use of implementation automation tools.

Additionally, you will provide training and support to other consultants, manage the handover process to the Managed Service Team, and oversee the early handover process to the Add-On Team.

If you are ready to inspire, mentor, and lead a dedicated team while ensuring client satisfaction and operational excellence, we want to hear from you!

Remote opportunity.

As Manager, Implementations, you will:


* Assign new implementation work to the team, as well as working on your own Projects


* Manage and maintain a high-performing implementation team that achieves results


* Be the point of customer escalations


* Own process improvements and best practices

Requirements for success:


* Documented experience in leading and inspiring team members


* Structured time management skills and committed to achieving targets


* Detailed EDI knowledge and experience of delivering effective EDI solutions


* Ability to prioritise workload


* Excellent verbal and written communication skills


* Problem solving and investigative skills

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.

We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

See job description