ServiceNow DevOps Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
Scientific/Technology

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Position Overview:
We are seeking a manager-level individual contributor to oversee operations and resource management for our large ServiceNow instance supporting ITSM, SecOps, and GRC.

The role focuses on ensuring optimal platform performance through reactive break-fix management, proactive capacity planning, and the coordination of new enhancements.

This position requires strong organizational skills to coordinate resources for both operations and development projects, along with proficiency  to support departmental finance planning and budget tracking.

Key Responsibilities:



* Operations & Incident Management:
+ Oversee reactive break-fix processes to address platform issues as they arise.
+ Manage problem investigation for recurring issues, identifying root causes, and driving towards timely resolution.


* Capacity & Performance Management:
+ Conduct proactive capacity management, including monitoring and planning for storage capacity and performance metrics.
+ Ensure the platform remains scalable and efficient to support current and future demands.


* Resource & Development Management:
+ Manage all contract resource SMEs across operations and development from multiple vendors, ensuring effective deployment and utilization.
+ Coordinate new demand processes in support of periodic releases of new enhancements into the platform, ensuring smooth integration and minimal disruption.


* Financial & Budget Tracking:
+ Support departmental finance and budget tracking, providing estimates and financial oversight for operations and development projects.


* SOW Coordination & Contractor Oversight:
+ Organize and coordinate the Statement of Work (SOW) process by compiling SOW content, providing accurate estimates, soliciting bids, and executing agreements.


* Stakeholder Communications:
+ Serve as the primary point of contact for management and stakeholders, effectively translating technical issues and project updates.


* Location Requirement:
+ This role requires the candidate to be onsite in Raritan, NJ at least 3 days per week.

Qualifications:



* At ...