Implementation Manager

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking an Implementation Manager to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 100 years.

Come join our team of hard-working, talented professionals!

Job Summary

The Implementation Manager is responsible for facilitating the onboarding process of new customers.

This role manages the overall timeline of key deliverables, facilitates communications internally and externally, and coordinates the setup of enrollment and administration of our benefits.

The Implementation Manager works cross functionally to ensure a smooth and successful experience for our customers.

Responsibilities


* Support block of implementations under 5,000 lives for both Group and Voluntary benefits


* Single source of contact for clients, brokers, and external partners during the implementation process


* Coordinates with Sales, Underwriting, Enrollment Services and Operations to effectively execute on implementation sold strategy


* Offering a consultative approach to brokers and customers through their onboarding while demonstrating a solid knowledge of Chubb products and services including administration, billing, enrollment, and technology platforms


* Manage timeline of key deliverables to ensure enrollment and administration are setup


* Delivering exceptional and timely customer service when addressing questions and issues


* Interact with customers, brokers, enrollment partners, and technology vendors to establish and maintain positive relationships


* Displaying an understanding of interdependencies/relationship with other internal partners and build cohesive partnerships with internal and external customers


* Participate in VIP and Finalist presentations


* Promote innovation by supporting new products, platforms and processes in an effort to provide strong customer experience

COMPETENCIES


* Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.


* Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.


* Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth


* Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing ...