Product Delivery Manager

Join our dynamic Business Transformation team and be at the forefront of driving strategic change within the Client Onboarding and Service (COS) organization.

As a Product Delivery Manager, you will play a pivotal role in shaping the future of digital adoption, intelligent automation, and product support.

This is your opportunity to make a significant impact by enhancing client experiences and delivering transformative solutions.

Embrace the challenge and be part of a team that values innovation, collaboration, and growth.

As a Product Delivery Manager within Business Transformation, you will thrive in a fast-paced environment, managing critical business initiatives that drive strategic change.

You will work closely with cross-functional teams to ensure the successful launch of products and continuously deliver value to our clients.

Your role is essential in building strong relationships, setting clear expectations, and crafting business benefits that align with our strategic goals.

Job Responsibilities:


* Thrive in a dynamic and matrixed environment, operating comfortably 'in the grey.'


* Build strong relationships with business, product, and technical partners.


* Conduct deep dive assessments to identify opportunities for industry-leading service experiences.


* Align business cases for new initiatives with strategic goals and mitigate delivery risks.


* Ensure seamless transition from concept through initiation and delivery execution.


* Apply Agile project and product management principles for process improvement.


* Create updates, business requirements, and manage stakeholder communications.


* Utilize strong analytical and problem-solving abilities.


* Articulate business benefits and process improvements through advanced data storytelling.


* Safeguard successful product launches and ensure top-tier client experiences.

Required qualifications, capabilities, and skills:


* 3 years of experience in product management or a relevant domain area.


* Strong strategic and analytical orientation with an innovative mindset.


* Exceptional communication skills, both written and verbal.


* Ability to reflect the big picture and drill down into detail.


* Strong leadership and influencing skills.


* Highly organized with strong attention to detail.


* Proven track record in strategic program development and execution.


* Previous large-system migration/conversion experience.

Preferred qualifications, capabilities, and skills:


* Experience in digital adoption and intelligent automation solutions.


* Ability to manage competing priorities effectively.


* Comfort working with multiple stakeholders.


* Experience in process improvement and Agile methodologies.


* Advanced data visualization skills.


* Strong problem-solving abilities.


* Ability to thrive in a fast-paced environment.

Final Job Grade and officer title will be determined at time ...