Technology Support III - DevOps

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Enterprise Technology - Risk team, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Adept in Hadoop to diagnose and fix application issues.

Concept and working experience in private cloud (i.e., enterprise specific cloud themes).


* Orchestration (e.g., Autosys, Airflow, Control-M, Oozie, etc.).

Of those, Control-M experience mandatory.


* Mandatory - Database exposure and intermediate level SQL skills to be able to query and manage Oracle.


* Hands on expertise in AWS Services and Tools - esp.

Athena, RDS/Aurora, Redshift.


* Third Party Vendor Data Management and Lifecycle, and Engagement for Trouble Tickets using DevOps Process.


* Hands on Tools Development using any programming language (Python) - Automation aptitude is key focus.


* Must adhere to weekly support Rotation schedules including weekends (standard Devops Cadence).


* Work collaboratively in a Global team with fellow DevOps professionals, sharing ideas to solve complex and challenging business problems.


* Be able to communicate effectively and work closely together with business clients, other technology teams, support partners and stakeholders to deliver and support business aligned solutions.


* MUST have demonstrated Devops Prior Experience for this role.

Preferred qualifications, capabilities, and skills


* Experience with database technologies - Oracle/MySQL.


* Experience with Languages - Java, Scala, Python, Shell Scripts


* Associate level certification and hands-on skills using Boto3 and CLI can be a big-plus


* Hands on experience in Java, Scala or Python with implementation experience.

Pytho...