Client Service Senior Manager

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients.

Manage multiple internal and external relationships to provide our clients with best-in-class service.

Help be the reason our clients stay with Chase!

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers.

As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.

Job Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines

• Collaborate with stakeholders to effectively resolve client issues / escalations

• Analyze and interpret client data to identify trends and develop department strategy

• Drive change initiatives, business strategy and technology enhancements programs

• Manage in dynamic, high-pressure environments and contribute to business resiliency planning

• Attract, develop and retain top talent.

Coach and engage - to drive performance

• Evaluate team and individual performance to achieve business objectives.

Nurture diverse and inclusive work culture

• Build and maintain a culture of trust, transparency and integrity

• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success

• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required Qualifications, Skills and Capabilities


* Comprehensive knowledge of Treasury Services and/or Custom Card products


* Data Analytics & Change Management experience - including presenting finding


* Ability to influence others without direct supervision


* Ability to provide quantifiable management reporting & present findings


* Project Management & Execution


* Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills


* Strategic thinking with the ability to adapt to change


* Demonstrated team building skills and ability to work in a team environment


* 6+ years of client facing work experience


* Delivering Coaching and Feedback/People Management

Preferred Qualifications, skills and capabilities

• Previous Team Management Experience

• Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience

• Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.


* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, access...