Southeast Regional IT Coordinator

The Team:

Acting as a trusted partner to all business areas of Hermès Americas, the Hermès of Paris (HOP) IT Team leads comprehensive technology delivery, innovation and support across the entire systems landscape in the region.

The Opportunity:

The Southeast Regional IT Coordinator will maintain and provide technical support to the retail stores, remote stock rooms, and other corporate locations in the region.

This position must specialize in IT services related to hardware, software, infrastructure, databases, networks, and servers to ensure the effective and efficient availability and deployment of IT assets.

They will build and maintain close working relationships with regional business leaders including Store Directors, and will represent and advocate for their technology needs, as part of the overall HOP IT team, and following corporate guidance and standards defined by HOP IT in NY and Global IT Team in Paris.

The role would also be expected to support local events, liaise with Level 1 helpdesk team, and act as a regional escalation point for support on the ground.

Moreover, the this role would be responsible for delivery of wider IT programs to the regions (such as Cybersecurity awareness and outreach), as well as participate on technology projects when applicable to company locations in the US Southeast.

All other duties as assigned by the supervisor.

About the Role:


* Troubleshoot any systems and hardware-related problems and escalate urgent/complex cases to the Senior Director of IT Operations for resolution.


* Provide specialized advice and training to users on optimal computer equipment and software use to increase user productivity.


* Set up new PC's and iPhones for new stores' and corporate employees.


* Install and update programs as necessary.


* Respond to user inquiries submitted via the Help Line, including but not limited to Cegid, Office365, Cisco, Windows, SentinelOne anti-virus, etc.


* Work with management to identify, analyze, and resolve information system problems and trends.


* Assist management with the development and completion of special projects.


* Perform standard system reporting.


* Track and open all trouble issues in ServiceNow.


* Local stores visit to ensure all the IT equipment and software are up to date and replace them if necessary.


* Be the lead liaison for our Southeast stores stretching from Washington, DC, to Miami, Florida for any technical issues that need to be resolved on-site.


* Manage and coordinate local vendors


* Provide basic technology education to the user community in context of their operational needs


* Ensure adherence to Hermes IT Group standards in all local stores and corporate offices

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* 2-3 years of experience in a retail environment.


* Associates Degree (Bachelor's degree...