Tech Writer II - EAOS

Description & Requirements

Maximus is currently hiring for a Tech Writer II to join our EAOS team.

This is a remote opportunity.

This position edits and proofreads technical and operational data for use in structured format documents or sections of documents such as manuals, procedures and specifications.

This position will ensure that technical documents meet established editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.

This position works with material that is standardized and works with and assists senior members of the Technical Writing and Quality Assurance teams.

Essential Duties and Responsibilities:
- Demonstrate technical research and fix technical issues in computer/operational systems, network, applications, etc.
- Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
- Escalate more complex technical issues to more experienced technicians.
- Participate in special projects as required.

• Review prepared documents, diagrams and random content to edit and post organizational information according to established standards

• Recommend content format modifications where content deviates from standard protocols

• Support document version control guidelines and assist in the maintenance of the library of technical documents

• Take direction from the Senior Technical Writers and Senior Quality Assurance Specialists to modify document layouts and publication schedules and methods

• Support the deployment of technical and operational document specifications and resolve identified problems with the senior Documentation Team staff and Senior Quality Assurance Specialists as needed

• Review draft of manuscripts and make recommendations for changes where known errors exist

• Edit and correct final drafts

• Post documents to SharePoint

• Recommend graphics, such as drawings, diagrams, pictures, and charts, to be used in technical documents when appropriate

• Generate revisions, corrections, and changes as directed by senior staff on previously-published materials; when assigned, review the need for the modification of new material with the senior Technical Writing staff

• Participate in cross-training as directed by senior staff and management to become acquainted with project processes

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have additional training or education in area of specialization.

• Bachelor's degree in English or Communications from an accredited college or university, or equivalent experience in conjunction with a High School Diploma or GED, required

• At least two (2) years of experience with the Adobe documentation products required

• At least three (3) years of relevant experience in technical writing in association to Call Center, Information Technology and/or Government contracts preferred

• Ability to documen...