Team Leader - Air Freight

Join our “Air Freight” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Air Freight (AFR)

Job Location: Manila

Business Area: GSC, DGFF

Department: Delivery (AFR)

Career Level: L

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF).

We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation).

Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest.

You will interact with people from all over the world and get the chance to a truly international organization.

The Team Leader for Air Freight (AFR) is tasked with overseeing and enhancing AFR operations, guaranteeing smooth workflow transitions, and nurturing strong relationships with stakeholders.

This position requires a deep understanding of air freight logistics, including regulatory compliance, customs procedures, and financial aspects related to air transport.

The role demands analytical acumen, exceptional problem-solving capabilities, and a customer-centric approach.

Leadership, the ability to influence effectively, and a dedication to achieving operational excellence are key competencies for success in this role.

Key Responsibilities:


* Direct and oversee the Air Freight team to ensure the seamless execution of advanced air freight processes and systems.


* Spearhead the adoption of innovative processes and champion ongoing enhancements to current practices.


* Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.


* Manage and resolve escalated issues through comprehensive root cause analysis (RCA) and the implementation of corrective and preventive actions (CAPA).


* Recommend and execute improvements to services by evaluating the effectiveness of current air freight solutions.


* Promote a unified, collaborative culture within the Global Service Center (GSC) and among Business Partner (BP) teams.


* Generate and share key performance indicator (KPI) reports for Business Partners, maintaining transparent and constructive communication.


* Actively seek out inefficiencies and areas for refinement in processes, initiating appropriate enhancements.


* Drive team efficiency by implementing automation solutions and leveraging technological advancements.


* Cultivate and maintain positive, productive relationships with Business Partners, ensuring mutually beneficial outcomes.
...