Communications Specialist

Position Summary

The Communications Specialist is responsible for leading the development and execution of open enrollment and marketing communications.

This role supports client-specific strategies and broader organizational initiatives through writing, design, project management, and collaboration with internal teams, clients, and vendors.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Leads planning and execution of open enrollment communications, including benefit guides, member materials, educational decks, and digital content (September through December).


* Collaborates with account teams and clients to identify communication opportunities and recommend tailored strategies.


* Manages project timelines, approvals, and workflows to ensure on-time delivery of high-quality materials.


* Coordinates with vendors for printing and distribution, and quality assurance, while maintaining positive vendor relationships


* Develops and distributes client newsletters, educational campaigns, and marketing collateral.

Ensures consistency in messaging, voice, and branding across all client- and member-facing materials.


* Supports organizational marketing initiatives, including copywriting, presentation materials, event preparation, digital content development, and creation of social media assets.


* Assists with developing proposals and RFP responses by formatting, proofreading, and maintaining sample libraries.


* Performs other duties as assigned.

Minimum Qualifications


* Bachelor's degree in Communications, Marketing, Public Relations, or a related field.


* Two years or more of relevant experience in marketing, communications, or client services role, ideally in a regulated or benefits-related environment.


* Excellent writing, editing, and proofreading skills with strong attention to detail.


* Strong verbal and written communication skills; confident public speaker.


* Ability to translate complex ideas into clear and compelling content.


* Excellent interpersonal skills with experience collaborating across internal teams, leadership, and clients.


* Highly organized, self-motivated, and able to manage multiple projects in a fast-paced environment.


* Proficient with Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with Adobe, SharePoint, Canva, Salesforce, Monday, and Smartsheet.

Preferred Qualifications


* Basic understanding of healthcare or benefits terminology.


* Knowledge of Taft-Hartley benefit administration.


* Project management experience with the ability to oversee multiple projects simultaneously.



*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.

Duties, responsibilities and activi...