Director of Rooms
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.
For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.
This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.
Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
We value U.S.
military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.
Essential Duties and Responsibilities
* Deliver on the Westin Brand promise, HEI values and provide a team of dedicated individuals in hospitality to the benefit of our guest and company.
* Laser focused on guest experience and our team.
* Develop policies and procedures that improve our workflow to the benefit or our guests and our internal associates.
* Inspect what you expect and bring about vital improvements to our associate and guest experience.
* Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan.
Communicate, both verbally and in writing, to provide clear direction to staff.
Help realize and contribute to Rooms Standard Operating Procedures and Policies.
* Develop and execute Room's division budget and revenue forecasts.
Develop and implement controls for expense management.
Utilize labor management tools to schedule and control labor costs.
* As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
* Minimum 3 years of management experience, preferably in both rooms and Food and Beverage.
* Bachelor's degree preferred.
* Knowledge of hotel operations, including marketing plans, security and safety programs,...
- Rate: Not Specified
- Location: Cleveland, US-OH
- Type: Permanent
- Industry: Finance
- Recruiter: Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
- Contact: Not Specified
- Email: to view click here
- Reference: JR107386
- Posted: 2025-06-05 08:40:51 -
- View all Jobs from Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
More Jobs from Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
- Synthetic Organic/Polymer Chemist
- RMA Technician
- Warehouse and Assembly Associate
- Accounting Manager - Aerospace/Manufacturing (City of Industry, CA)
- Staff Pharmacist - Express Scripts
- Enrollment/Billing Senior Supervisor-Evernorth- Remoteorth
- Eligibility Representative
- Corporate Shared Services Project Administrator - Encore
- Vice President Sales, Health Services
- Well-Being Strategist
- Nurse Case Manager - Stapley - Evernorth Care Group
- Licensed Telephonic Counselor - Evernorth Health Services - Remote - CA License Required
- Operating Enablement Advisor - Evernorth - Remote
- Home Infusion Nurse, Per Diem - Accredo - Lexington, KY
- Occupational Therapy Assistant - Westpark Rehabilitation
- Occupational Therapist - Westpark Rehabilitation
- Director of Business Development, Pharma Analytics - Forsyth Health - Remote
- Physical Therapist Assistant - The Villages of Dallas
- Physical Therapist ($300 Scrubs Allowance) - The Villages of Dallas
- Occupational Therapy Assistant ($300 Scrubs Allowance) - The Villages of Dallas