IT Supervising Business System Analyst

The Riverside County Fire Department is seeking an experienced and highly motivated IT Supervising Business Systems Analyst to oversee the management and modernization of the department's Computer-Aided Dispatch (CAD) system in Perris.

This critical role will lead a major, multi-year project to implement a new CAD system over the course of 2 to 4 years.

The successful candidate will work closely with consultants to help develop system requirements, create RFQs and Scopes of Work, evaluate vendors and consultants, and coordinate with multiple stakeholders throughout the procurement and implementation process.

Once the new system is implemented, this position will be responsible for training and working directly with the Dispatch Center to ensure a smooth transition and ongoing operational success.

In addition to project leadership, this position supervises a team responsible for the daily operation and support of the existing CAD system, which supports approximately 600 emergency calls per day.

Key responsibilities include maintaining the integrity and accuracy of the system, updating CAD data, managing user accounts, responding to reported issues such as incorrect mapping or dispatch data, coordinating with GIS teams on updates, and integrating new resources into the system.

The analyst will also oversee quality assurance efforts, perform regular audits, and lead data-driven initiatives to enhance reliability and system performance.

The Department is looking for a candidate with strong experience in CAD systems, dispatch center operations, and team supervision or leadership.

The ideal candidate will bring a combination of technical knowledge, leadership ability, and project management experience to support both the strategic and operational goals of the Fire Department.

Meet the Team!

The Riverside County Fire Department (RCFD) is one of the largest integrated, cooperative, regional fire protection organizations in California.

The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 22 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.• Supervise, assign, review, and evaluate the work of staff performing a variety of IT-related work; plan, organize, and provide opportunities to develop and maintain job-related competencies.

• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software and cost/benefits.

• Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.

• Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.

• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.

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