Senior Specialist - Global BPO

Overall Role Purpose

Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the service line and supporting functions.

Job Responsibilities


* Provide standard analysis of data and manages the related pre-defined communication requirements


* Manage the day-to-day activities pertaining to projects, and/or applications and/or tools, dashboards, etc.


* Provide support in simple projects under the guidance of a Business Analyst, Project Manager or Senior Program Manager.


* Deliver process map and documentation for the projects or business processes


* Support the team in cultivating culture of continuous improvement, process efficiency and innovation


* Manage team administrative requirements for the project team


* Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the Global BPO Programs team


* Analyse and design of technology-driven and/or automated solutions that support project or process requirements.


* Analyse the solution qualitative benefits


* Assess innovative ideas generated from an Ideas Management program relative to benefit and cost


* Support the Global BPO Programs Project Manager in cultivating culture of continuous improvement and innovation


* Liaising with Global, regional or country team based on the project support scope.

Specific Role Challenge


* Gain support of the service line that the systematic approach creates significant and measurable improvement.


* Create understanding with employees what the needs and benefits are of process improvement initiatives


* Contribute to cultivating a culture of continuous improvement and innovation

Skills


* Project support experience


* Good all round communicator: written, oral and presentation skills.


* Software skills (Word, Excel, PowerPoint, Access, VBA, etc) (advantage)


* Experience in supporting a shared service centre (preferred)


* Strong IT programming knowledge (an advantage) – SQL, Power BI and C#


* Experience in logistic industry (preferred)


* Process oriented and able to work under pressure


* Demonstrated ability to think conceptually and translate this into practical action.


* With process engineering experience (advantage)


* Strong process documentation skill

Qualifications & Requirements

Educational Qualification


* Qualified University Degree holder

Expected (Years of) Experience


* At least 3 years of working experience of which the last 1 years focused on process outsourcing/improvement and/or shared services