Stock Controller - Hermès Istanbul

Key responsibilities

Stock Management


* Ensure that stock areas are kept safe, clean and tidy at all times.


* Ensure all goods are security tagged, ticketed, handled and stored with due care.


* Take full responsibility for maintaining the stock system (including accurately processing deliveries, returns, transfers, special movements, damaged items, stolen items and loan items).

Ensure Store Manager's approval is obtained where required.


* Manage the processing and filing of all documentation relating to your responsibilities.


* Manage the stock control system to ensure that all data is accurate (document details, quantity, cost and selling prices).


* Input, check, validate fragrance, watches, St Louis and Puiforcat order/deliveries.


* Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).


* Ensure that the stock position is accurate (through regular cycle count and daily negative stock corrections).


* Conduct regular cycle count with the Department Manager/Supervisor, as scheduled by the Finance department and report findings to the Store Manager/Finance department for validation.


* Support the sales team by providing information on stock searches, repairs and transfers.


* Regularly review, and at the request of the Store Manager, current stock situation to:

- maximise potential sales

- propose stock offers to other stores

- deal with slow moving and/or damaged stock


* Assist Store Manager with PSI and packaging orders, to ensure optimum stock levels


* Communicate all stock (products/packaging) and quality issues with the Store Manager.


* Manage all stock located in your appointed store, store stock, destock merchandise, damaged stock, packaging, PLV, documents and uniforms.


* Assist the finance department in the subsidiary stock related projects upon demand.

2.

Reporting


* Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate


* Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.


* Work closely with the IT Administrator at Head Office to assist in improving the Cegid system and the proscribed store processes for the administration of stock.


* Follow up on negative stock and stock value discrepancy on a daily basis, correcting where possible.

Report the findings to Store Management and head office.

3.

Customer Service and Communication


* Ensure that all clients requests and after sales service issues are followed up and communicated to the Sales and Service Support in a timely manner, consistent with Hermès standards and values.


* Develop and maintain, good and constant communication with your line manager and/or Store Manager


* Establish and maintain strong relationships within your own store environment and within Hermès as a whole by providing high level support service at ...