Business Analyst

Key Responsibilities:

Microsoft Excel Expertise and Numerical Reconciliation:


* Utilize advanced Microsoft Excel skills to analyze and reconcile numbers accurately.


* Ensure data integrity and consistency in our Financial report and documents.

Support Renewals:


* Identify customers due for support renewals and prepare their new quotes.


* Track and manage the renewal process to ensure timely and accurate renewals.


* Assist in negotiating renewal terms with customers to achieve favorable outcomes.


* Communicate effectively with customers to address their concerns and requirements.

Invoice Management:


* Receive, review, and approve invoices from third-party vendors.


* Ensure all invoices are accurate and processed in a timely manner.

Project Coordination:


* Act as a liaison between the support and professional services departments.


* Coordinate projects to ensure smooth execution and timely completion.


* Monitor project progress and ensure support fees are triggered according to support milestones. 

Maintenance File Management:


* Maintain and update the maintenance file based on new bookings.


* Ensure all records are accurate and up to date.