Pre-opening Hotel Front Office Roles – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbo

Pre-opening Hotel Front Office Roles – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

One of Melbourne’s most iconic CBD arcades is fast transforming into a landmark retail and holiday destination.

The redevelopment of "Melbourne Walk" Arcade will soon see IHG’s first Australian dual-branded hotel project.

Nestled in the heart of Melbourne's vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life.

Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

We are looking for Guest Service Agents, Night Auditor, Porters and Reservations Agents to join our pre-opening hotel team!  In these roles, you will be key to creating a warm and memorable first impression for every guest.

With your attention to detail and commitment to service excellence, you'll help ensure each guest feels valued, supported, and at home.

Working closely with your team and other departments, you’ll contribute to a smooth, well-run operation—and bring genuine hospitality to life at every touchpoint.

A little taste of your day-to-day


* Greet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunity


* Maintain cleanliness of the lobby area, hotel entrance, & baggage area 


* Making the check-in and check-out process feel swift and seamless


* Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations


* Provide a high level of knowledgeable customer service to our guests answering a very broad range of questions about hotel services and Melbourne CBD 


* Resolving guest issues and using their feedback to improve guest satisfaction


* Collaborate with other departments to ensure a cohesive guest experience

What we need from you


* Be available to attend a recruitment day on Wednesday 18^th June, if requested


* Exceptional communication skills ability to build rapport with guests quickly


* Strong knowledge of Melbourne, able to provide personalised recommendations and tell the incredible stories of our neighbourhood.


* Ability to multi-task in a busy, fast-paced environment.


* Previous experience working in Hotel Front Office/Reservations role.


* A positive and proactive attitude


* A passion for delivering exceptional guest experiences


* Ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenin...