Field Service Technician

Interested in a career with a high-tech German company? Do you share our vision of using technology to make public transit better? INIT Innovations in Transportation (INIT) is seeking an experienced Field Service Technician.

This position will be based in our North American headquarters located in Chesapeake, VA.

Key Responsibilities:


* Prototyping, planning, and oversight of the installation of complex electronic and networking systems on vehicles and in transit authority bus depots. 


* Troubleshooting, component repair, and technical maintenance of on-board electronic equipment in buses, trains, and other transit vehicles.


* Work will take place in Transit Authority garages and transit vehicle OEM manufacturing facilities.  Work hours may vary depending on Transit Authority or OEM needs.  This could include off-hour support and include short notice taskings.


* Training of customer staff and subcontractors.

Perform quality control on work performed by customer maintenance personnel.


* Supervision of subcontractors during installation.


* Oversee, create, and update standard customer service documents.

This includes but is not limited to Preventive Maintenance checklists, Acceptance Test Procedures, Troubleshooting documentation, and Knowledge Base entry.


* Works closely with various customer departments and subcontractors, acting as a single point of contact.


* Ensure tasks are completed on time, open issues are resolved in a timely manner, and issues are escalated as appropriate.


* Reports work status to project managers and provides regular, informal performance feedback to immediate Supervisor about maintenance support by customer.


* Candidate will work on-site at multiple locations throughout North America with extensive travel up to 70%.


* Some international travel, including training at INIT’s German headquarters required.  Candidates must have or be capable of obtaining a valid US Passport and can legally travel to Canada.

Physical/Mental Demands and Work Environment:


* Required to lift tools and equipment up to 50 lbs.


* The work will require you to position yourself regularly to be stationary for 50% of your workday, ascend/descend stairs, and kneeling and/or squatting underneath vehicles to perform installations.


* May be required to fit into small, cramped workspaces on vehicles, buses and trains that require getting into awkward positions while performing installations at the work site.


* May be required to work outside during on-site installations and will be exposed to prolonged hot and cold temperature weather conditions.


* Must be able to adjust to non-standard work hours based on customer requirements.


* Exposed to work environments that may contain dirt, dust, unpleasant odors, and grease.


* Must have a valid Driver’s License.


* Expected to be able to read and learn technical material, write, interpret data, problem solv...