Store Team Lead - Fairview (Chicopee)

SUMMARY:

This position is responsible for performing Sales Associate duties and providing guidance to Sales Associates.  This position is also responsible for providing excellent customer service, operating and monitoring cash registers, and ensuring that policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* Monitors cash registers for accuracy and reconciles registers at the end of the day. 


* Processes customer checks, charges and store credits, and corrects register voids and errors. 


* Handles customer objections and complaints.  Escalates complaints to Store Manager as necessary.


* Under the direction of the Store Manager, merchandises inventory by color, size, and season.  Decides which classifications to pull each week by color and quantity. 


* Assesses merchandise and makes pricing recommendations to the Store Manager or Assistant Store Manager.


* Ensures the store is opened and closed on time.


* Performs daily work assignments and provides work direction to team members in the absence of the Store manager.  Directs floor activities, monitors registers, assists customers and completes daily sales report.  At times may be required to process staff payroll.


* Directs housekeeping activities by assigning duties and helps as necessary.


* Provides customer service by knowing inventory, sales information, store policies and procedures, and other related information.


* Ensures loss prevention by monitoring dressing rooms and observing customers.


* Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:


* Position requires a high school diploma or equivalent and previous retail experience. 


* The incumbent must be able to perform math at an eighth grade level (adding, subtracting, calculating percentages, multiplication), and must be able to speak and understand English. 


* Must have strong leadership skills and must be able to train, develop and motivate staff.

Must have good team building skills.


* Must have a strong customer focus.


* The ability to work with a diverse staff and customer base and with individuals with disabilities is essential. 


* Incumbent must also have the ability to determine when to direct a problem situation to a supervisor.



* Satisfactory results of all required background checks.

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* While performing the duties of...