Customer Service Representative

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.

We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe.

Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions.

Our legacy spans across building, infrastructure, agriculture, and civil sectors. 

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.  

We are proud of our focus on operating on 100% renewable energy by the end of 2027 and our recycling programs across our sites, and are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 
 


* We Dare to challenge the status quo, to innovate and to learn fast 


* We Care for the environment, our customers and each other 


* We Deliver by taking accountability for our decisions and actions 

What will you do
Due to an internal promotion, we are looking for a new Customer Service Representative superstar to join our dynamic, team focused and fun customer service team.  You are proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.
 

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers (plumbing, electrical, hardware & rural), including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.

Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours!
 


* This position specifically supports our distributor customers, however at times there may a requirement to support customers from other segments.


* Ensures ‘logged’ into the ACD phone system to guarantee availability to answer inbound calls presented to the Call Centre.


* Provide order updates, assist customers with product availability, promotions, and pricing enquiries.


* Receive, processes and verify the accuracy of orders received via email, phone, EDI.


* Review and maintain outstanding back-order reports, to ensure customer orders are processed and delivered on time and in the most efficient way.


* Manage your caseload efficiently and accurately at all times including updating notes on client files and contacts to ensure a seamless customer experience.
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