Customer Business Manager – Coles Baby

Customer Business Manager – Coles Baby

Job Description

About us:

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day.

From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex ®., Huggies ®., VIVA, U by Kotex ®., Poise ®., Depend ®.

brands improve the lives of people around the world.

Kimberly-Clark proudly leads the way in providing better care for a better world. 

Led by Purpose.

Driven by You.

About the Opportunity:

The Customer Business Manager is responsible for the Baby & Childcare Portfolio within Coles Supermarkets.

The incumbent will drive the best-in-class customer engagement, planning, analysis, influencing and collaboration across KCA’s brands in the Baby categories within Coles to ensure optimum profitability & budgeted NSV along with market share is achieved within specified volume, trade investment and category/brand strategy guidelines

Priorities & responsibilities include:


* Responsible for the development, analysis, implementation and management of the customer and promotional plans that best achieve volume and NSV budgets by product and customer.


* Accountable for accurate inputs into Promax and utilisation of account replenishing contacts, to assist the Demand Planning team (Prevail), in developing accurate sales forecasts.


* Input into the development and implementation of long-term strategies to meet future customer requirements, including EDLP, Exclusive Pack offers and Value-added initiatives.


* Achieve DPSM within Coles of KCA products, using Category Management principals, Business & Category reviews, Field Cycle Programs, Space Management and other applicable resources.


* Coach and lead your direct report – National Account Manager BCC Coles.


* Lead the of National Category and Customer Plans (JBP) through customer and stakeholder collaboration.

This also includes responsibility pertaining to the annual population of the specific Customer plan with monthly updates.


* Contribute to the review and negotiation of Coles Trading Terms by providing thorough analysis of Trade Investment, Profitability, Return on Investment, Sales Performance, Supply Chain & Receivables.


* Take a leadership role in providing recommendations to Account Director, Category Development Managers and Field Sales regarding local market and account dynamics, competitive activity, promotional clashing, price trends, customer performance, sales opportunities, promotional programs and key category initiatives.


* Achieve superior competitive advantage for KCA by developing and maintaining strong trading relationships with key Customers and all stakeholders.


* Through perso...