Virtual Surveyor (Customer Care Center) - REMOTE OPPORTUNITY!

SUMMARY:

The Virtual Surveyor who will provide customers and coordinators with an accurate and timely review of all service needs, quantities, and pricing options for their relocation virtually utilizing the QTG (Quotes To Go) Virtual Surveying Platform and the necessary tools required.  The Surveyor shall provide the customer with an estimate or quote for the work ordered, provide education on the move process, and they are instrumental in setting expectations that will lead to high customer satisfaction.

Supply information necessary for the Booking Coordinator to determine all service needs, provide move pricing, and set proper customer expectations.

KEY RESPONSIBILITIES:


* Provide a virtual survey of job requirements for Armstrong-specific agencies, Military Booking Coordinators, as well as customers booking directly with a UniGroup Booking Agent.


* Provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists.


* Complete and submit estimates or survey results utilizing Quotes-To-Go software.


* Review any literature or customer checklists as requested by the Booking Coordinator.


* Adhere to all paperwork requirements specified in the handoff checklists.


* Complete assigned activity reports.


* Attend and complete assigned training programs.


* Provide quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services.


* Review literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction.


* Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:  


* In-home, visual surveying background in the COD - Household Goods (HHG industry) is required.


* Minimum of 1 year of progressive business development/sales experience.


* High School/GED minimum.

Associates/Bachelor's degree from four-year college or university preferred.


* Excellent verbal and written communication skills.


* Highly customer service oriented.


* Ability to prioritize and re-prioritize as situations and needs change throughout the workday.


* Ability to multi-task and organize workflow to manage daily responsibilities


* Ability to work under deadlines and specific time frames.


* Ability to develop and maintain positive working relationships with internal and external customers.


* Detail oriented with strong presentation skills.


* Excellent computer skills.

Proficient in Microsoft Office (Excel, Word, Outlook).

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Specific vision abili...