Service Coordinator

The Service Coordinator ensures exceptional customer service by facilitating seamless communication between clients, laboratory staff, and internal departments.

This role manages sample submission logistics, order accuracy, and customer onboarding, acting as a central point of contact for all service-related inquiries.

Qualifications:

Required:


* High school diploma or equivalent


* 1-3 years of relevant customer service or administrative experience

Preferred:


* Experience in a laboratory or regulated environment


* Familiarity with CRM or order management systems

Key Responsibilities:


* Coordinate with Log In, Sales, and Service Center teams to resolve discrepancies and maintain accurate purchase order records


* Manage customer accounts, including onboarding and updates to quotes, pricing, and purchase orders


* Serve as the primary contact for sample-related questions, submission processes, and testing status updates


* Train new customers on completing Sample Submission Forms and navigating submission procedures


* Support lab teams by processing change orders and providing updated documentation as needed


* Conduct training for internal staff on customer systems and service processes


* Assist with front desk coverage and client visits as needed

Work Environment:

This job operates in a professional laboratory environment and may occasionally work in temperatures above 95 degrees and below 32 degrees and walk on slippery or uneven surfaces.

This role routinely uses standard office equipment and lab equipment including but not limited to, computers, keyboards, computer mouses, telephones, photocopiers, file cabinets, and various hand tools.

The possibility exists for exposure to biological and chemical hazards, exposure to carcinogenic compounds and other environmental aspects, which may be considered unfavorable.

Employees are expected to follow Biosafety and Chemical Hygiene policies, practices, and procedures.

Benefits:


* Sotera Health offers a comprehensive benefits package, including:


* Medical, Dental, Vision, Rx, Disability, and Life Insurance


* Health Savings and Flexible Spending Accounts


* 401(k) with immediate company match vesting


* Paid holidays, vacation, sick time, and parental leave


* Tuition assistance and financial planning resources


* Voluntary benefits (e.g., Critical Illness, Accident, Pet Insurance)


* Employee Assistance Program (EAP)

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions o...