Customer Service Agent
PRIMARY RESPONSIBILITIES:
* Responds, investigates, and resolves any inbound customer requests and inquiries
* Uses several systems for status updates on all network orders
* Provides technical assistance and support for incoming queries and issues
* Recommends appropriate product
* Place outbound calls to accounts to resolve items on unclean orders
* Manages difficult customer situations in a calm and professional manner
* Proactively contacts customers to follow up on customer requests
* Manually enter orders into the system
* Applies discounts and credits on warranty claims
* Provides pricing on individual and multiple orders
* Notifies customers on any deviations from delivery or further commitments ahead of time
* Builds customer interest in new products (lenses, coatings) and services
* Provides information, and modifications to insurance claim order
* Assists with product conversions
* Provides assistance to sales, marketing, and finance
* Assist internal stakeholders with inquiries related to accounts, products, services, and status of orders
* Documents contacts, actions, and responses in the provided tools
* Actively gathers feedback and drives continuous improvement of services and processes
QUALIFICATION REQUIREMENTS:
* High school diploma or equivalent
* Strong customer focus and customer service attitude
* Strong verbal and written communication skills
* Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
* Strong ability to work in a fast-paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and/or escalate to the appropriate management level
* Strong problem solving, teamwork, and time management skills
* 3 to 5 years of either technical customer service experience and/or optical experience
* Willingness and ability to catch up on customer service and/or optical skills & knowledge (depending on individual background and experience)
* Solid computer and Microsoft Office skills, in particular, Excel and Word
- Rate: Not Specified
- Location: Hebron, US-KY
- Type: Permanent
- Industry: Finance
- Recruiter: Zeiss Group
- Contact: Not Specified
- Email: to view click here
- Reference: JR_1003233
- Posted: 2025-06-01 08:08:09 -
- View all Jobs from Zeiss Group
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