Customer Service Representative

Job Purpose

The Customer Service Representative ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams.

This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation.

They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages.

Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Essential Duties and Responsibilities

Core Job Duties:


* Receive and review customer orders for accuracy and completeness


* Enter orders into ERP system


* Coordinate with sales and inventory teams to confirm order details


* Check inventory levels to confirm product availability


* Work with inventory or warehouse teams to allocate products to specific orders


* Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines


* Act as point of contact between customers, inside sales team, and warehouse staff


* Provide updates to customers and inside sales team regarding order status, shipping, and potential delays


* Handle customer inquiries or complaints about fulfillment issues


* Identify and resolve issues with inventory shortages, delayed shipments, or correct orders


* Coordinate replacement orders, returns, or refunds when necessary


* Maintain accurate order details in the ERP system


* Identify bottlenecks in the fulfillment process and suggest improvements


* Collaborate with cross-functional teams to streamline workflows

Exemplifies our Company Values in "the How" Business is Done Every Day:


* Passion to take action now; Do what we say we are going to do; Positive team contribution every day


* Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication


* Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done

Helps Builds a Strong Culture through Applying Servant Leadership Principles:


* Be authentic, be vulnerable, be accepting, be present, be useful


* Be committed to creating a work environment that people can do their best and find meaning


* Deals with negative issues immediately and head on


* Seeks a formal evaluation of their job skills from their direct supervisor

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the ...