Product Delivery Manager - Privileged Access

Shape the future of Privileged Access Management through a product delivery role that requires an inquisitive and innovative customer centric approach.

Understand and develop the end-to-end processes which impact our customers, identify and mitigate dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Identity & Access Management - Privileged Access, you will work to identify and engage customers, focusing on their controls needs and propose solutions.

You will lead your own book of work, partnering with other discovery team members to continue establishing the discovery and customer engagement processes for this bank-critical product.

This role will require good knowledge of the bank's regulatory and controls requirements, specific to Privileged Access Management.

You will also be a critical part of firm wide programs, focused on driving down Privileged Access usage and misuse.

This role is critical to the experience customers have of Privileged Access products.

Job responsibilities



* Lead the transformation of existing and future customer journeys across a suite of products


* Lead the intake, dependency management and solutioning for customers from across the bank


* Understand and aid customers to execute against the firm's risk, controls, compliance, and regulatory requirements


* Manage timeline, dependencies and risks; monitoring blockers, escalating concerns liaising with stakeholders and functional partners


* Analyzes product performance data to identify trends, patterns, and insights that inform product strategy and development


* Creates and maintains detailed reports and dashboards using Excel and other data visualization tools


* Prepares and delivers presentations using PowerPoint to communicate findings and recommendations to various audiences


* Collaborates with product managers and other stakeholders to understand data needs and provide actionable insights


* Supports the development and tracking of key performance indicators (KPIs) to measure product success

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in identity & access management - solid domain expertise in Identity and Access Management is required


* 3+ years in product delivery or a relevant domain area


* Experience in implementing one or many Privileged Access Management concepts including: principle of least privilege, role-based access control (RBAC), attribute-based access control (ABAC), just-in-time access, credential vaulting or session monitoring


* Proven ability to identify and measure success metrics and performance drivers


* Demonstrated ability to partner with, and where needed lead, cross-functional and global teams


* Strong understanding of product and project delivery - working with both agile and waterfall methodologies


* Experience driving change at s...