Director of Cross-Border Operations (Mexico-USA)

Job Title:                          Director of Cross-Border Operations (Mexico-USA).

Job Location:    Monterrey, Laredo,

Scope:  the Director of Cross-Border Services will play a critical role to unify and develop the Mexico – USA cross border business growth under a single integrated strategy.

This position requires a strategic leader responsible for formulating and executing a comprehensive commercial strategy, developing innovative solutions, and ensuring seamless operational execution in collaboration with stations in both the US and Mexico and regulatory compliance, while fostering a ¨One Company mindset across both subsidiaries .

The ideal candidate will possess extensive knowledge of the freight forwarding market, particularly in road freight, warehousing, distribution, and customs processes.

Key Responsibilities:

Strategic Development:



* Design and execute a unified cross-border strategy aligned with Mexico and USA leadership.


* Act as a neutral integrator, prioritizing the company´s overall success over individual subsidiary goals.


* Identify market trends and opportunities to enhance service offerings and competitive positioning.


* Formulate and execute a comprehensive commercial strategy to drive sales and market penetration.


* Collaborate with the sales teams in both countries to establish and maintain a pipeline of prospective customers and contracts.


* Facilitate operational execution, through close coordination with operations Teams in both the USA and Mexico.


* Manage relationships with largest customers in order to deliver on Customer Promise, secure high STP and develop SoW.


* Report operational KPI’s, financial impacts, and strategic recommendations to both Mexico and USA leadership teams.

Market Knowledge and Business Development:



* Maintain a deep understanding of the cross-border logistics landscape, including regulatory requirements, customs processes, and market dynamics.


* Leverage market insights to inform decision-making and strategic planning.


* Drive business development initiatives to expand the customer base and increase revenue.


* Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

P&L Management:



* Oversee the profit and loss (P&L) for cross-border services, ensuring that financial targets are met or exceeded.


* Develop and manage the annual budget, monitoring financial performance and taking corrective actions as needed to achieve fiscal goals.

Operational Excellence:



* Coordinate operational execution across various stations in both Mexico and the US, ensuring alignment with strategic goals and customer requirements, in alignment with their respective leadership.


* Drive continuous improvement initiatives to enhance operational efficiency and service quality within cross-border services.


* Establish key performance ...