Sr. Inside Sales Customer Service Representative

This position is not eligible for visa sponsorship.

Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Location: This position is on-site at our Appleton, WI facility.

Inside Sales Customer Service Representative is responsible for a portfolio of customers to target for remote sales development calls and provide an optimum experience.

Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.

Additionally, he/she engages with our customers in a sales activity-driven role including resolving complex or unusual requests and problems.

At times, outside sales activities will be required including participating in sales efforts as part of a larger team.

Works on projects/matters of limited complexity in a support role.

Primary Accountabilities (Essential Duties):


* Communicating with internal and external customers through various channels on order/delivery status, stock issues, change orders, and service issues.


* Process EDI as well as emailed, faxed, phoned, and written sales orders.


* Process daily receiving, archives POD paperwork and assorted data entry.


* Make pro-active outside sales phone calls to prospective customers.


* Complete National Account disputes within an approved time frame.


* Review any order problems or issues with the appropriate department(s) and help to find a suitable resolution.


* Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.


* Maintain and distribute samples and/or marketing inventory.


* Support outside sales team with any customer inquiry or problem concerning their orders.


* Run, maintain, and distribute daily reports.


* Meet sales goals and objectives set by leadership.


* Participate in meetings with the customer service team and other departments as requested.


* Serves as a backup for Customer Service Manager and assists other department areas as needed.


* Perform other duties and projects as assigned.

Skills


* Proactive mindset


* Customer Satisfaction and Customer Service skills


* Strong communication and persuasive sales skills


* Strong interpersonal skills


* Ability to work independently and manage your own schedule


* Strong organizational and time management abilities


* Experience with CRM software is a plus


* Ability to work well in a team environment


* Previous sales experience in the building materials industry is preferred


* Valid driver's license & reliable transportation (for in person meetings)

Position Qualifications:

To perform this job successfully, an individual must be able to perform each primary accountability satisfactorily.

The requirements ...