Analyst - Wrkfrc Plan

Description & Requirements

We're excited to introduce a new opportunity to join our team as a Workforce Analyst supporting one of our key health services programs!

We are seeking a detail-oriented analyst to support program operations through data analysis, stakeholder collaboration, and quality assurance.

This role involves translating user requirements into functional applications, extracting and reporting data for decision-making, and ensuring contract compliance through audits and evaluations.



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*This position is contingent upon award of the program

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Why Maximus?

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Competitive Compensation - Quarterly bonuses based on performance included!



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*You must reside in the state of WA, preferably in the Olympia area

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Essential Duties and Responsibilities:

- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.

- Analyze reports and query database from call center software, agent attendance data and WFM Software.

- Determine Agent Adherence to schedule and agent performance.

- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.

- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.

- Analyze, determine, and communicate work/training schedules for agents to operations management.

- Identify and determine required staff based upon deviation reports and make recommendations for improvements.

- Recommend improvements in project performance based on analysis of Forecast to Actuals.

- Determine, document, and escalate concerns on agent performance to management.

- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs s...