Customer Order Management & Logistics Support Senior Specialist - Cluster Responsibilities

Customer Order Management & Logistics Support Senior Specialist - Cluster Responsibilities

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role, you will:


* Use your solid knowledge of order to delivery processes, in both Family & Personal Care and Professional areas in EMEA IFP and UK IFP organizations.


* Utilize several customer service software and tools to manage and document customer interactions and feedback (e.g., SAP, Salesforce, Qualtrics, BT, Zoom).


* Identify gaps in current Order to Delivery processes for multiple markets and suggest optimized ways of working to improve the team's efficiency and customer satisfaction.

Lead small continuous improvement projects.


* Execute the complete order planning and order process for your own CMI/VMI Customer, including managing orders to maximize supply and service levels, increasing NSV through cross-selling, and ensuring orders align with forecasts.


* Take responsibility for Customers’ logistics claims through Dispute Case Management tool, investigate complaints, create credit/debit notes and returns, and liaise with stakeholders as required.


* Cooperate and communicate with multiple stakeholders daily across various seniority levels and countries, including Sales, Deployment, Marketing, Master Data, Collections, Pricing, CashApp, Demand Planners, Collaborative Planners, Distribution Managers, Logistics, Tactical Planners, Transport Coordinators, Subject Matter Experts, Internal Control, Project teams, ECOM, DTS.


* Participate actively in teleconferences/meetings with stakeholders, address customer requirements, communicate challenges proactively, and search for optimal solutions adjusted to the current situation.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance cultur...