Escrow Supervisor, Operations Center, Onalaska WI

At Altra Federal Credit Union, we’re committed to helping our members achieve financial well-being.

As a member-owned institution, we focus on service, integrity, and innovation.

Join a team that values your expertise and provides opportunities for growth in a supportive and collaborative environment.

We are adding a new position to the Loan Servicing department, Escrow Supervisor! We are seeking a detail-oriented and experienced Escrow Supervisor to lead our escrow team in the effective management of tax and insurance escrow accounts.

This role is responsible for ensuring compliance with regulatory requirements, delivering exceptional member service, and driving operational efficiency.

The ideal candidate will have strong leadership skills, in-depth knowledge of escrow processes, and a passion for service excellence.

Key Responsibilities


* Manage your team at all points throughout the employee lifecycle.


* Train, mentor, and evaluate escrow staff to ensure high performance and professional development.


* Supervisor daily operations of the escrow department, including tax payments, insurance renewals, and disbursements.


* Ensure timely processing of all escrow-related transactions.


* Ensure compliance with federal, state, and local regulations, including RESPA (Real Estate Settlement Procedures Act) and CFPB (Consumer Financial Protection Bureau) guidelines.


* Oversee periodic audits and reconciliation of escrow accounts.

Investigate and resolve any discrepancies or issues.


* Collaborate with other departments to streamline workflows.


* Respond to complex member inquiries and issues related to escrow accounts with professionalism.


* Manage vendor relationships with tax services and insurance providers.


* Identify opportunities for process improvements and implement best practices.

Qualifications


* High school diploma or equivalent required.


* Associate’s (or bachelors) degree in business, finance or a related field preferred.


* 3+ years of experience in real estate escrow services, with at least 2 years in a supervisory or lead role.


* Experience in a credit union or banking environment is preferred.


* Strong knowledge of escrow regulations, mortgage servicing, and loan documentation.


* Excellent organizational, analytical, and problem-solving skills.


* Proficient in mortgage servicing systems and Microsoft Office Suite.


* Exceptional communication and interpersonal skills.

Availability:


* This position is 40-hours a week, Monday through Friday.


* Typical hours are 8:00 a.m.

to 5:00 p.m.


* Will require some flexibility within these hours, as needed.

Work Environment:


* Position will be located at Altra’s Operations Center in Onalaska WI.


* Work from home opportunities are available after 3-6 months of employment, once successfully completing all position-specific training and demonstration of consistent and satisfactory...