【Shockwave】Representative, Technical Customer Service

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Non-Standard

Job Sub Function:
Fixed Term Employee

Job Category:
Non-Standard

All Job Posting Locations:
Chuo-ku, Tokyo, Japan

Job Description:

Essential Job Functions


* Provide day-to-day desktop and application support for all end-users.


* Provision & deploy end-user and other devices such as: Laptops, desktops, Macs, iPads, printers, mobile devices, etc.


* Provide initial workstation setup and workstation relocation services as required.


* Perform onboarding and off-boarding activities and maintain supporting documentation.


* Make updates to IT Client Services documentation as needed.


* Create and deactivate user accounts in Active Directory (AD)/Azure as needed.


* Manage/monitor IT asset inventory levels and initiate replenishment as needed (laptops, desktops, iPads, toner cartridges, etc.).


* Assist in maintaining IT asset inventory tracking documentation.


* Utilize IT Helpdesk ticketing system.


* Administer cloud-based file services and permissions.


* Administer Office365 cloud-based products.


* Administer VoIP phone system. 


* Make working manuals in Japanese and English and maintain regularly


* Support the business on compliance, local laws and regulations.


* Utilize IT knowledge and skills to support tasks of other functions (such as data aggregation, CRM system support, and preparation of materials) when possible


* Utilize IT knowledge and skills to provide training aimed at improving the digital literacy of Japan team members


* Work at office for onsite support when needed


* Perform other duties as assigned

Requirements

•    Minimum of 3 years of experience in first-level technical support.

•    C1 level of English proficiency (Business level, to communicate with global team)

•    C1 level of Japanese proficiency (Business level, to support Japanese users)

•    Must possess strong customer service skills.

•    Knowledge of and experience with:


* End user devices and associated operating systems;


* Workstation imaging technologies;


* Helpdesk ticketing and reporting systems;

•    Windows Server OS platforms and Active Directory.

•    Written and verbal communication skills to communicate effectively at all levels.

•    Ability to work in a fast-paced environment while managing multiple priorities.

•    Operate as a tea...