Clearance Investigation Telephone Liaison/Switchboard Operator

Description & Requirements

At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.

We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and requires an active Top Secret clearance.

Essential Duties and Responsibilities:
- Answer incoming calls, verify callers, and route to the appropriate individual or department.

- Follow established disclosure guidelines and verify caller authorization when providing information.

- Process requests received via fax, email, and online portal.

- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

-Manage and communicate with Agency contacts and background investigators on case status and processing needs for cases that have not been scheduled.

Reports to the Department head or Team Lead.

- Respond to incoming calls from government agency customers in a professional and courteous manner.

- Verify caller authorization to request investigation information.

- Adhere to agency communication guidelines and policies to ensure compliance.

- Follow established disclosure guidelines when providing information.

- Accurately log all incoming calls in the tracking database.

- Process requests received via fax, email, and online portal.

- Stay up-to-date on all procedural and process changes through ongoing training.

- Communicate with appropriate departments to assist agencies as needed.

- Enter actions in information systems as required based on agency contact requests.

- Complete other assignments and projects as needed to support department, contract, and business needs.

- Maintain confidentiality and security of sensitive information in accordance with regulations.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

- Participate in regular coaching and development activities to improve skills.

Job-Specific Minimum Requirements:

- High school diploma or equivalent with 2 years experience.

- Must possess an active Top Secret clearance.

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