Manager - Provider Relations

Description & Requirements

Are you a strategic leader with a passion for building provider relationships and enhancing service delivery? Maximus is seeking an experienced Provider Services Manager to oversee a dedicated team supporting a statewide healthcare provider network.

This is an exciting opportunity to play a key role in driving provider engagement, streamlining operational processes, and ensuring exceptional service in a mission-driven environment.

In this role, you will lead efforts to support providers with enrollment, training, issue resolution, and ongoing program updates.

You'll be responsible for managing team performance, ensuring compliance with program requirements, and fostering strong partnerships that contribute to the overall success of healthcare services.

The ideal candidate will bring excellent communication skills, a problem-solving mindset, and a deep understanding of provider needs in a regulated healthcare setting



*

*This position is contingent based upon award of the contract

*

*

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.



*

*This in an onsite position in our Baltimore, MD location

*

*

Essential Duties and Responsibilities:

- Responsible for oversight and management of function including outreach, training, enrollment, credentialing, and support.

- Provide supervision to a team of analysts and/or specialists.

- Work collaboratively with internal and external colleagues, clients, and stakeholders.

- Development of interface strategies in association with government partners.

- Monitor production, timeliness, accuracy, and inventory for all areas of oversight.

- Implement rapid risk mitigating actions and quickly escalate issues appropriately.

- Maintain compliance with Service Level Agreements (SLAs).

- Contribute to identification, development, an...