Senior Product Associate-Customer ID & Authentication

Drive best-in-class Authentication platform development in Secure Platform, enhancing cross-channel Identity and Access management.

Join our innovative team to drive the development of cutting-edge Authentication platform capabilities.

Make a significant impact by creating seamless, secure, and scalable solutions that enhance customer experiences across Chase's digital landscape.

Job Summary
As a Secure Platform Senior Product Associate in the Digital Content Management team, you will play a crucial role in developing best-in-class Authentication platform capabilities.

Collaborate with Operations, Technology, Fraud Risk, and Business leadership to create a seamless experience for our customers.

Your work will focus on establishing authentication methods that support customer interaction preferences while evolving organizational capabilities to enhance client experiences across Chase.com.

Job Responsibilities


* Partner with the Product Manager to identify new product opportunities through user research and discovery.


* Plan for upstream and downstream implications of new product features on the overall product experience.


* Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.


* Act as a subject matter expert in Customer Identity and Access Management processes.


* Write requirements, epics, and user stories to support product development.


* Support feature teams with application testing, user experience testing, and issue resolution.


* Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.

Required Qualifications, Capabilities, and Skills


* Bachelor's Degree or equivalent experience.


* 3+ years of experience or equivalent expertise in product management or a relevant domain area.


* In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).


* Excellent organizational, time management, and project management skills.


* Ability to work independently and make informed decisions.


* Experience in product deployment processes and operational management.

Preferred Qualifications, Capabilities, and Skills


* Customer Identity and Access Management experience.


* Agile/Scrum and AWS Certification are a plus.


* Knowledge of design and product development processes, service design principles, and systems thinking.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determi...