Senior Associate, Order Management

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Objective of the Position:

Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.

Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe.

Suggest improvements to existing processes and solutions.

Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience.

Functional Task (including but not limited to):


* Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.


* Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.


* Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.


* Generate billing according to the established Elanco billing policy and comply with countries tax requirement. 


* Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.


* All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.


* Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.


* Support controls and regular checks to ensure compliance with internal control, standards, or rules.


* Support the delivery of service levels and KPI targets.


* Ensure that deadlines for report submission are met consistently.

Through the use of appro...