Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

MAIN RESPONSIBILITIES

Sales and Service:


* To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.


* To engage with the client with sincerity.


* To make the client feel comfortable by creating a bond through conversation.


* To present the relevant product features and benefits, based on the client needs identified during the conversation.

Always take the time to share the stories behind each product.

Customer Relationship Management:


* Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.


* Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:

To oversee, under the Store Manager/ Floor Manager's supervision, that:


* The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.


* The departments are always well stocked.


* The products are well stored or folded in order to prevent any damage.

Operations:


* To partake in management tasks associated with sales.


* Adhere to the administrative procedures concerning exchanges, returns and repairs.


* Be accountable and responsible for ad hoc mission entrusted by the store management.


* To share clients feedback on products.


* To propose ideas for improving the daily running of the store and the service deliver.

REQUIREMENTS


* Fluency in Arabic is required.


* Proven track record in a sales position in luxury retail.


* Empathy & sincerity when serving customers.


* Professionalism in services provided to the customer.


* Individual contribution to the turnover in the sector.


* Positive attitude within the sales team.


* Familiarity with the products.


* Punctuality, flexibility, reactivity.