Senior Director, Technical Projects (Remote)

Description & Requirements

Maximus is seeking a Senior Director, Technical Projects.

The Senior Director of Technical Projects oversees the Reporting & Analytics, Business Analysis, Project Management, and Communication functions for its Maximus Health Solutions.

The Senior Director is responsible for driving excellence and innovation in business operations.

This is a remote position.

Essential Duties and Responsibilities:
- Advise projects on technical matters to address needs of the client and other stakeholders.
- Serve as the technical lead and key point of contact for the design of complex information technology solutions.
- Serve as the key technical point of contact in developing the technical solutions in response to Request for Proposals (RFPs).
- Participate in pre-marketing activities and the writing of proposals.
- Develop and present technical white papers and solution presentations.

Job-Specific Essential Duties and Responsibilities:

- Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.

- Collaborate with operations leadership, shared services, and executive management to establish strategic plans, objectives, initiatives, and work plans.

- Serve as the technical lead and key point of contact for the design and delivery of information technology solutions.

- Create, identify, and implement innovative methodologies, techniques, process improvements, evaluation criteria, and corrective action plans to continually streamline and improve service delivery of shared services functions.

- Implement and oversee changes and special projects with responsibility over all phases of assigned projects including planning, scope, budgeting, forecasting, communication, implementation, quality, and timeline.

- Collaborate with business operations and executive management to develop, monitor, and revise performance goals, objectives, and process improvements.

Efficiencies are identified and measured.

- Provides guidance, sets expectations and objectives, monitors performance, and supports professional development opportunities of the team.

- Monitors and ensures established goals and objectives to support superior business operations, including high customer satisfaction, quality, performance, and productivity.

- Oversees performance and management of CRM (MaxEB), Genesys, Power BI, mobile applications, SMS, API, SSO and AI integrations across the portfolio.

- Oversees design, development, delivery, and maintenance of multiple public-facing websites across the portfolio.

- Directly oversees Reporting, IT Helpdesk, Business Analysis, and Communications teams that support the portfolio.

- Collaborates with Corporate IT staff to oversees business relationships with external vendors ensuring compliance with contractual obligations and perform...