Bellman/Luggage Attendant

About Us

Imagine yourself in 1930's Chicago.

Chicago celebrated its centennial by hosting the world's fair in 1933.

The speakeasies and gangsters were thriving.

It was a distinguished time in Chicago's history.

The Gwen has a glorious past and an even more glorious future.

Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers.

This unmistakable inspiration comes to life with our historic façade, famously created by sculptress Gwen Lux in 1928.

A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change.

The building has been home to many stories in an illustrious past.

Health, dental and vision are just a start.

We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms.

Now we're inviting you to re-create the Gwen experience.

Let it be a canvas for your own personal stories.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities


* Show guests to room assisting with their luggage.


* Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.


* Check luggage for hotel guests both for day and overnight.


* Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.


* Open doors and greet guests in a friendly and courteous manner.


* Maintain the cleanliness of the bell stand, lobby, and baggage room.

Keep lobby door and windows clean when not busy with guests.


* Post the daily events board and entertainment board in the lobby.


* Maintain an open communication line through all shifts by proper use of intershift log.


* Deliver messages and valet to guest rooms.


* Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.


* May perform the duties of a valet as required.


* Assist front desk with key inventory twice weekly.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* High school diploma or equivalent required.


* Hotel experience preferred.


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