Payment Lifecycle Spec. IV - Billing Operations

Join our Treasury Service (TS) Billing Operations team! Enhance your skills in billing processes, project management, and more.

As a Payment Lifecycle Specialist IV, within our Treasury (TS) Billing Operations team, you'll be expected to learn and be immersed with all the production sub-processes within TS Billing.

These productions sub-processes include but are not limited to the following:

• Revenue Feed Management
• Billing Set-up and Maintenance
• Ledger Adjustments, Write-offs, Cancellations and Refunds
• Fee Liquidations
• Billing Research and Queries
• Project and Change Management

Responsibilities


* Learn and understand the systems/applications, processes, and reports used by the team, and their impact on client billing and other departments beyond Billing Operations


* Participate in all required training sessions and apply the learning to enhance job performance


* Deliver work with accuracy, care, and precision, aiming for \"zero defects\" in all processes


* Monitor 100% of incoming communications and requests related to account setup maintenance, exception rates, exception pricing requests, and other billing-related updates


* Consistently adhere to standard operating procedures and policies


* Review personal work and/or the work of others to identify and correct errors, preventing any negative impact on customer billing


* Respond to inquiries and escalations promptly, ensuring timely escalation of issues to management when necessary


* Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements


* Perform additional tasks and duties as assigned

Required qualifications, capabilities, and skills


* Minimum of 2 years of relevant work experience


* Knowledge of Wholesale Payments and TS Billing is advantageous


* Process and results-oriented, adheres to deadlines, and effectively organizes and prioritizes work


* Advanced attention to detail with a proven ability to maintain a high degree of accuracy


* Strong organizational, analytical, critical thinking, strategic, and problem-solving skills


* Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently


* Works collaboratively, shares information, and communicates effectively with team members, other groups, departmental management, and partners in Sales, Service, and Product, including regional contacts


* Strong computer skills, including proficiency in mainframe and common PC-based software packages such as MS Access, Excel, Word, and PowerPoint

Preferred qualifications, capabilities, and skills


* College degree or equivalent work experience is a plus


* Experience in billing operations is preferred


* Ability to interpret billing processes and associated details

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