Customer Service Rep

Customer Service Rep

BENEFITS:  Medical, Dental, Vision, 401K

Shift: 7:30a-4:30p Monday-Friday

AHF Products has a job opportunity for a Customer Service Rep to be located in Dallas, TX.

Reporting to the Branch Manager, the CSR’s responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers.

Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.

 

JOB DUTIES:


* Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.  


* Maintain professional appearance and attitude at all times.  


* Answer phones and greet clients as they enter the customer service area.  


* Follow-up on orders that are on backorders and processing customer orders accurately.  


* Use DANCIK to look up pricing, customer information, delivery dates, and process orders.  


* Call customers to communicate on order status and ETA’s.   


* Liaison with outside sales reps.

and managers.  


* Organize and maintain the contractor area.  


* Ensure all customers receive excellent customer service.  


* Solve customer problems with a sense of urgency and accuracy.  


* Communicate with the warehouse department regarding order status in staged areas.  


* Schedule delivery and reminder calls to customers.  


* Complete projects or assignments as delegated by the supervisor.  


* Back up to other positions within the department when needed.  


* Maintain positive communication skills and process customer orders accurately.   


* Maintain an organized and efficient work area.   


* Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).  


* Scan all paperwork correctly (PO’s, confirmations, POD’s).  


* Other duties as assigned.   

JOB QUALIFICATIONS:


* Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.  


* Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.  


* Self-driven with a high level of energy and enthusiasm.  


* Excellent relationship selling/customer focused sales abilities.  


* Solution oriented with exceptional follow through.  


* Good basic math skills, (including ability to take accurate measurements)  


* Proficient with Windows based computer applications.  


* Ability to perform well in a detail oriented, fast paced environment.

PHYSICAL DEMAND...