Public Safety CAD Administrator III

The Riverside County Fire Department is seeking an experienced Public SafetyCAD Administrator III for the Department's 911 Computer-Aided Dispatch (CAD) system, which supports approximately 600 emergency calls per day.

This critical position is responsible for maintaining the integrity, functionality, and accuracy of the CAD system to support emergency response operations.

Key duties include updating system data, managing user accounts, responding to field-reported discrepancies such as inaccurate map data, coordinating GIS updates, and integrating new resources into the system.

The CAD Administrator will also oversee quality assurance processes, conduct regular audits, and support data-driven improvements to ensure system reliability and responsiveness.

This role requires strong technical expertise, attention to detail, and the ability to collaborate with GIS teams, dispatch personnel, and fire operations staff to ensure seamless performance of a mission-critical public safety system.
Level III is a separately allocated class, allocated to those positions that require incumbents to: a) Assign, schedule, review and monitor the work of employees; participate in the employee selection process; train, coach and mentor employees; and/or recommend corrective action OR b) Have responsibility over the most complex application, program, system or project requiring master-level technical and analytical skills on a regular and on-going basis.

Advancement to Level III requires selection to an available Level III position through open recruitment.

This class is distinguished from Level II in that the latter is the journey level.

Meet the Team!

The Riverside County Fire Department (RCFD) is one of the largest integrated, cooperative, regional fire protection organizations in California.

The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 22 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.• Conduct CAD systems analysis and design of business/dispatch processes involving evaluation of current/proposed information and business process flow, and available/emerging technology (hardware/software).

• Plan and implement hardware installation/upgrades; maintain physical technical infrastructure, directories and system documentation; plan and implement operating system and application upgrades.

• Monitor resource use and tailor/tune to ensure optimal performance and reliability.

• Conduct analysis of CAD network/system management, capacity planning, fault tolerance and disaster recovery.

• Develop project work plans/schedules and monitor project resources including staff time, vendor work and finances.

• Maintain, support and administer software applications.

• Develop and document user requirements from end-user input for new and/or existing systems, business processes and applicat...