Pharmacy Operations Lead Representative - Express Scripts

POSITION SUMMARY

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately.

Serves as a resource to supervisor and back up to cell owners and team members.



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*Required Shift: Sunday- Wednesday 5:00am - 3:30pm

ESSENTIAL FUNCTIONS



* Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.


* Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.


* Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.


* Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.


* Assist in the development, documentation and updating of policies and procedures for Coordinators , including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.


* Other duties as assigned.

QUALIFICATIONS



* High School diploma or equivalent is required.


* Experience leading people is strongly preferred.


* MO Pharmacy Technician registration License required.


* General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.


* Knowledge of standard concepts, practices, and procedures within dispensing pharmacy


* Experience troubleshooting problems in a pharmacy dispensing environment is preferred.


* Strong attention to detail with good organizational skills


* Good verbal and written communication skills


* Willingness to work a flexible schedule when needed and ability to stand for the full shift.


* Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability,...